Discover a 12-point diagnostic that will never let your business down

management Dec 01, 2021

As we enter the month of December (12), discover the 12 Pivot Points every organisation needs to get right.

We have learned from decades of experience that there are no islands in organisations. When things happen, or don’t happen, there are impacts up and down the organisation, and often outside of it.

To fix issues, undertake change, or to take advantage of opportunities, one needs to understand what happens up and down the organisation and in what contexts, in order to successfully provide whatever is needed to deliver the required objectives.

There are two broad ways clients engage with us: they either have a very specific issue they need resolved, or they have a number of issues and aren’t sure where or how to start.

We have a unique and powerful way of looking at organisations that helps understand how they think, how they operate, and how they attempt – and sometimes fail - to deliver successful outcomes that last.

To provide an organisation with meaningful and effective guidance, it’s critical that one has a clear, unbiased, and accurate understanding of the environment in which it operates. When clients talk to us about their specific issues, we undertake a few tasks to better understand the organisational context so that a successful outcome can be delivered. We explore the client’s objectives, context, operations, and the impacts and implications of the issue within the organisation. We then develop a realistic, pragmatic, and workable solution to the issue, and an implementation plan.

When the client has a number of issues but isn’t sure where or how to start, we apply our unique and powerful Pivot Point methodology. This research-validated methodology focusses on the 12 key organisational pivots that occur in a sequence and which impact other pivot-points and must be understood to deliver an enduring and robust solution.
The 12 pivot-points are:

  1. Organisational purpose (either shareholder objectives, or charter or constitutional objectives). Describes why the organisation exists.
  2. Organisation’s required outcomes (KPOs, priorities, and strategic direction). Converts broad purpose statements into measurable performance metrics.
  3. Market and Operating environments. Identifies the operating environments from which all performance metrics will be achieved.
  4. Products and Services (including manufacturing, procurement and product and service-related systems). Identifies the things that customers will buy in the markets you’ve chosen which will satisfy performance metrics.
  5. Channels and distribution. Determines how you will get your products, services, and communications to customers.
  6. Support systems. Determines how you will support the customers and intermediaries in all markets to provide an efficient and profitable service.
  7. Selling and Communication. Determines how you will approach, offer and secure customer purchase and the messages you will use, and the customer segments you will target.
  8. Human Resources and culture. Determines the number and types of people you need, and the culture that will engender the mindsets required.
  9. I.T. systems, procedures and processes. Determines the systems needed to make it all work.
  10. Management including structure. Determines how you will manage and structure the business.
  11. Finance and other outcomes ($, #, %). The decisions above are modelled and compared to performance metrics.
  12. Formal Plans. When #11 = #2, then formal plans are created that explain and instruct the organisation. These may be strategic, operational, or market plans.

When we identify and clarify the client’s specific issues, we then bring our subject experts to the challenge of solving the problem, issue, or opportunity. Our subject experts cover over 400 areas of expertise distributed over the 12 Pivot Points. Our experts are located around the world and focus on projects globally.

Find out more about our Diagnostic and Pivot-Point methodology here.
Alternatively, view our webinar around the logic behind an organisation’s Pivot-Points and its Decision Hierarchy .

If you wish to explore the possibility of working with us, then it’s easy.

We meet (face-to-face or digital) to discuss your needs – this is NOT a sales ambush, nor a brainstorming or ideas session. The conversation is between mature professionals to see if we have something that fits your needs.
If we believe we can assist you and based on your needs, we prepare a detailed proposal that we believe, based on the understanding we have gained from you, will satisfy those needs.
If you would like to have the initial discussion to see if A&M can assist you, or if you have any questions about our diagnostic and methodology, please contact Dr Jack Jacoby, the Head of Client Satisfaction at [email protected]

Need to speak now, please whatsApp the international team on +44 7951 198 769.