The heartbeat of your organisation is inside those 12 pivot pointsSep 01, 2022
What has 40-years of helping corporations and organisations taught us?
We have learned that there are 12 Pivot-Points in every organisation that must be conquered to satisfy that organisation’s objectives. Failure in any of these Pivot-Points will compromise objectives and may even cause failure.
This way of thinking, or this methodology, is unique in the business world, is validated by refereed research, and by many satisfied clients over a quarter of a century.
Applying the 12 Pivot-Point Methodology
We apply a powerful diagnostic to your organisation to identify the issues that require remedy in business systems and inter-relationships. Those issues fall into one or more of the 12 core elements of every organisation.
We then bring expertise through our subject experts to those elements to help you navigate your specific issues in a complex world.
Like you, we have learned from decades of experience and research that there are no islands in organisations. When things happen, or don’t happen, there are impacts up and down the organisation.
Therefore, to fix issues, or to undertake change, or to take advantage of opportunities, one needs to understand what happens up and down the organisation in order to successfully deliver objectives.
There are two broad ways clients engage: they either have a very specific issue they need resolved, or they have a number of issues and aren’t sure where or how to start.
We have a way of looking at organisations that understands how they think, how they operate, and how to deliver successful outcomes that last.
The following diagram illustrates the 12 Pivot Points and their relationship with each other.
copyright Jacoby Consulting Group
The 12 Pivot Points we focus on
1. Organisational purpose (either shareholder objectives, or charter or constitutional objectives). Describes why the organisation exists.
2. Organisation’s required outcomes (KPOs, priorities, and strategic direction). Converts broad purpose statements into measurable performance metrics.
3. Market and Operating environments. Identifies the operating environments from which all performance metrics must be achieved.
4. Products and Services (including manufacturing, procurement and product and service-related systems). Identifies the things that customers will buy in the markets you’ve chosen to satisfy performance metrics.
5. Channels and distribution. Determines how you will get your products and services to their customers.
6. Support systems. Determines how you will support the customers and intermediaries in all markets to provide an efficient and profitable service.
7. Selling and Communication. Determines how you will approach, offer and secure customer purchase and the messages you will use.
8. Human Resources and culture. Determines the number and types of people you need, and the culture that will engender the mindsets required.
9. I.T. systems, procedures and processes. Determines the systems needed to make it all work.
10. Management including structure. Determines how you will manage and structure the business.
11. Finance and other outcomes ($, #, %). The decisions above are modelled and compared to performance metrics.
12. Formal Plans. When #11 = #2, then formal plans are created that explain and instruct the organisation.
Find out more
If you wish to explore the possibility of working with us, then it’s easy.
We meet (face-to-face or digital) to discuss your needs – this is NOT a sales ambush, nor a brainstorming or ideas session. The conversation is between mature professionals to see if we have something that fits your needs.
If we believe we can assist you and based on your needs, we prepare a detailed proposal that we believe, based on the understanding we have gained from you, will satisfy those needs.
If you would like to have the initial discussion to see if A&M can assist you, or if you have any questions about our diagnostic and methodology, please contact Dr Jack Jacoby, the Head of Client Satisfaction at [email protected]
If you need to better understand our 12 Pivot Point Methodology, you have a few options:
1. Contact Dr Jack Jacoby to have a one-on-one discussion ([email protected])
2. Find out more about our Diagnostic and Pivot-Point methodology here.
3. Alternatively, view our webinar around the logic behind an organisation’s Pivot-Points and its Decision Hierarchy.
4. Book your free discovery call and start implementing the 12 pivot-points today.